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Scott Dickson

Scott Dickson

Los Angeles

Solution expert with ABA provider, platform & payor experience. I specialize in systems assessments, intelligent automation, and data-driven decision support to solve complex operational challenges at scale.

The Nonprofit Giants of ABA: Delivering Care—and Managing a Referral Funnel

The Nonprofit Giants of ABA: Delivering Care—and Managing a Referral Funnel

In autism services, we spend a lot of time talking about PE-backed platforms, for-profit roll-ups, and tech-first startups. But operating steadily in the background—often with less visibility—are the nonprofit giants. Organizations like Merakey, Burrell, Catalight, Bancroft, Easter Seals, Elwyn, Vinfen, Keystone, and Boundless serve tens of thousands of

A Deep Dive into the ABA Software Platform Landscape: Hiring

A Deep Dive into the ABA Software Platform Landscape: Hiring

In the world of Applied Behavior Analysis (ABA) services, hiring therapists and staff is a complex, multi-step process that requires coordination across multiple technology platforms. With high turnover rates and a shortage of qualified professionals, ABA organizations must optimize their hiring workflows to attract, evaluate, and onboard candidates efficiently. This

Operator Spotlight: AnswersNow -> BCBA-led. Tech-enabled. Outcome-focused.

Operator Spotlight: AnswersNow -> BCBA-led. Tech-enabled. Outcome-focused.

BCBA-led, AI-enabled, and redefining how we think about outcomes in ABA One of the reasons I started this Operator Spotlight series was to highlight ABA providers who are using technology—not just for bells and whistles, but to build scalable, sustainable care models. So when I sat down with Jeff

Is CentralReach retiring “Insights,” for a new (and better) Data Warehouse structure?

Is CentralReach retiring “Insights,” for a new (and better) Data Warehouse structure?

Without much fanfare (at least yet), CentralReach appears to be sunsetting the “Insights” brand name and replacing it with a more open and explicit structure: Data Warehouse 2.0 (DW2). While not formally announced as a rebrand, this shift marks an important philosophical change. The new documentation refers exclusively to

The Hours Are Approved. So Why Aren’t They Delivered?

The Hours Are Approved. So Why Aren’t They Delivered?

In ABA, the prescription is therapy time—authorized hours of care that a child needs to make progress. When those hours go undelivered, it’s not just a billing issue. It’s not just an ops issue. It’s a clinical failure. A child who could be gaining communication skills,

A Deep Dive into the ABA Software Platform Landscape: CRM Operations

A Deep Dive into the ABA Software Platform Landscape: CRM Operations

In the world of Applied Behavior Analysis (ABA) services, managing client relationships is not just a function of a single tool. It requires a coordinated effort across multiple platforms and processes to ensure that families receive seamless and supportive care at every stage of their journey. This overview explores the

From Anxiety to Action: Building KPI Decks That Scale with Your ABA Organization

From Anxiety to Action: Building KPI Decks That Scale with Your ABA Organization

If you’ve ever been asked to prepare a KPI deck for your board or executive team, you know the feeling: a mix of pressure, vulnerability, and uncertainty. Even if your operations are solid, there’s something about putting numbers on a slide that invites scrutiny — especially when those numbers